Employment

Purpose: To assist the Deli Manager in running the Deli Department, to meet goals for sales, margin, labor expense and customer service, and to prepare attractive, healthy dishes for natural foods deli.

Status: Reports to Deli Manager
Supervises Deli Staff in absence of Deli Manager
Pay Level IV, hourly, Non-exempt Full-time

Responsibilities:

I. Food Preparation
A. Prepare deli offerings following specifications of Deli Manager.
B. Maintain accurate up-to-date records of cost of preparing dishes.
C. Research and develop new recipes to recommend to Deli Manager.
D. Inform other cooks and deli staff about ingredients used.

II. Customer Service
A. Make and serve fresh juices, smoothies, coffee drinks and tea, operate juicer in prompt, friendly, courteous manner while maintaining Department standards.
B. Offer tastes, samples, and suggestions for purchase and nutritional information to customers.
C. Stock Deli self-serve area cases fully to give feeling of abundance.
D. Ensure freshness of deli items by rotating and by keeping batches separate by date.
E. Label or sign items with price and ingredients where appropriate.
F. Ring up customer purchases through Deli register. Count out drawer at end of shift.
G. Prepare ingredients for following shift.
H. Pull short-date items and properly record and dispose of them following established procedures.
I. Maintain specials on board and report customer suggestions, comments, and complaints to Deli Manager.

III. DEPARTMENT MAINTENANCE
A. Maintain Deli self-service areas and prep areas in clean, sanitary condition meeting health department standards.
B. Remove trash promptly, sweep and mop counter areas as needed.
C. Follow safety, storage and labeling procedures.
D. Use equipment safely. Monitor cooler and steamer temperatures.
E. Advise Deli Manager of equipment repair and replacement needs.
F. Alert Deli Manager to low supplies or out-of-stock ingredients.
G. Participate in monthly inventory as assigned.
H. Carry out established opening and closing procedures.

IV. OTHER RESPONSIBILITIES
A. Set work priorities for Deli staff in the absence of the Deli Manager.
B. Fill holes in staff schedule in absence of Deli Manager.
C. Attend department and all required staff meetings.
D. Answer phone, route messages as needed.
E. Perform other tasks assigned by Deli Manager, Manager on Duty or Store Manager.

QUALIFICATIONS

• Demonstrated ability to follow through on commitments.
• Organized, attention to detail and task oriented.
• Experience in deli, restaurant, catering or food service.
• Experience in serving the public.
• Ability to lift 50 lbs.
• Manual dexterity with hazardous equipment.
• Ability to give clear instructions.
• Regular, predictable attendance.
• Sense of urgency.
• Ability to handle multiple demands and remain calm.
• Must be available to work nights and weekends.