Employment

Purpose: To keep displays and shelves in the vitamins department fully stocked and to provide prompt, friendly, courteous customer service.

Status: Reports to Vitamins Department Manager.
Part Time/Hourly Position

Responsibilities:

I. CUSTOMER SERVICE
A. Take initiative to help customers with product questions.
B. Refer customers to third party information sources as needed.
C. Provide assistance with special orders and other prompt, friendly, courteous customer service.
D. When processing deliveries, set aside special orders, match products with special order forms and notify customers.

II. STOCKING
A. Stock displays fully without overcrowding; face items on shelves.
B. Rotate older stock to front, making space for new stock.
C. Pull short-date or low-quality items and follow established procedures for recording and disposing of them.
D. Process incoming orders, following established procedures.
E. Label items accurately with price tags or signs. Report price discrepancies to buyers.
F. Check for backstock when stocking.

III. DEPARTMENT MAINTENANCE
A. Keep shelves, coolers, bins and backstock in clean, orderly condition. Dust and clean shelves and products when stocking.
B. Remove trash promptly, sweep and mop floor.
C. Keep department equipment in assigned area and in working order.
D. Use equipment safely. Advise Merchandising Manager of equipment problems.
E. Record department shrink promptly and accurately.
F. Participate in periodic physical inventory counts.

IV. PURCHASING
Place orders assigned by Vitamins Department Manager:
A. Place orders to ensure adequate supply without overstocking.
B. Coordinate returns and credit from suppliers where applicable.
C. Ensure accurate, up-to-date sales prices are given to Scanning Coordinator.

V. OTHER RESPONSIBILITIES
A. Attend department and all staff meetings.
B. Answer and route phone calls, take and route messages as needed.
C. Perform other tasks assigned by Assistant Vitamins Manager/Vitamins Manager/MOD/Store Manager.
D. Participate in Periodic Physical Inventory Counts.

QUALIFICATIONS

• Experience serving the public.
• Ability to project friendly, outgoing personality.
• Ability to handle multiple demands.
• Organized, detail-oriented.
• Familiarity with natural products and/or interest in learning.
• Ability to lift 50 lbs.
• Regular, predictable attendance.
• Willingness to do some self-education on own time.

Purpose: To promote member and customer involvement with the mission of Ever’man by providing education about product offerings; to increase sales through effective and professional product demonstrations; to act as the liaison, internally, between various departments within Ever’man Natural Foods Co-op (employees, managers, volunteers), and externally with grocery co-op industry representatives (NCGA) and vendors for all product demos.

Status: Reports to Marketing & Member Services Director
Pay Level II, Hourly, Part-time, Approximately 25 hours per week

Responsibilities:

Responsibilities:
Supervisory: Monitor and assist vendors and volunteers who conduct or assist in conducting demos.

Essential Duties and Responsibilities:

1. Promotes the goals of the Marketing Department. Works with the Marketing/Member Services team to promote demo program.
2. Must be enthusiastic and enjoy working with vendors and customers, providing outstanding customer service in all areas of the store.
3. Works with Merchandise Manager and Marketing/Member Services Director to make a monthly demo plan using the NCGA store plan, Co+op specials, sales flyer, produce specials information, deli specials and recipes, seasonal themes, etc.
4. Ensures a professionally operated and intelligent demo program using in-store resources while accepting complete responsibility for operation and results.
5. Builds relationships and works with vendors, brokers, CAP coordinator and in-store buyers to plan, coordinate and execute demos, arranging for billing while occasionally soliciting free supplies for education, community building, and special events.
6. Works with merchandising, receiving, front-end, operations and marketing departments on demo requirements and publicity. Works with department managers to stock demo items and record inventory. Prepares and distributes demo schedule.
7. Monitors customer response and evaluates effectiveness of demo program by tracking product sales of demo items.
8. Adheres to a general budget for each month of demos, including special event needs. Keeps a log of demo subjects, day sampled, weather, store traffic and external events.
9. Trains store personnel and volunteers to conduct demos as directed by the Marketing/Member Services Manager.
10. Assists in maintaining cleanliness and orderliness of demo areas as well as keeping the demo closet stocked with all supplies.
11. Promotions support: Assists in setting up aesthetically pleasing displays in the store for promotional items.

All Staff Duties:

1. Answer and route phone calls; take messages when needed.
2. Perform other tasks assigned.
3. Help customers on the floor to find products and get help with bulk bins or other products/foods.
4. Attend meetings as scheduled.

Qualifications:

1. Communications:
   1. Verbal communication skills: good listening, gives clear instructions, ability to work in a public forum.
   2. Excellent written communications skills. Adept at spelling, grammar, and rules of composition.
2. Knowledge of diets and styles of cooking
   1. Prefer some knowledge of vegan, vegetarian, gluten-free, food allergies, etc.
   2. Knowledge of or ability to learn about organic, natural and whole foods.
3. Computer:
   1. PC Windows environment: Proficient in word-processing, spreadsheet applications (Word and Excel 2007 or higher).
   2. General knowledge of social networking.
4. Education and training:
   1. High School Diploma or GED.
   2. Food Safety or Food Manager Certificate preferred.
   3. Prefer some culinary experience, such as: cooking classes, chef school, cooking and/or serving in a restaurant or deli.
5. Work schedule:
   1. Must be flexible; ability to work afternoons, evenings and weekends.
6. Physical:
   1. Ability to stand for extended periods.
   2. Ability to lift 30 lbs.

Purpose: To oversee selection, pricing and promotion of grocery items, appliances, plants, books and general merchandise to meet objectives for sales, margin, inventory turns, labor costs and customer service.

Status: Reports to General Manager
Supervises Grocery Staff: Assistant Grocery Manager, Receiver and Stockers
Pay Level IV Non-Exempt Hourly

Responsibilities:

1. Department Management
   1. Work with Store Manager to set long and short term goals for department sales, margin, profit, and labor expense.
   2. Regularly report to Store Manager and department team members on the performance of the department.
2. Merchandising
   1. Supervise buyers in selecting and purchasing products to meet customer, seasonal, and holiday demand.
   2. Oversee as they work to achieve optimal inventory turnover.
   3. Plan and merchandise grocery department purposefully and attractively.
   4. Monitor incoming deliveries to ensure products are high quality and counts are accurate.
   5. Instruct and oversee grocery crew to ensure products are merchandised and rotated properly and carry a current date.
   6. Conduct product and price checks of comparable grocery and natural food stores.
   7. Attend regional or national tradeshows or conferences and read trade journals to stay abreast of current industry trends.
3. PERSONNEL Management – for grocery department
   1. Make hiring recommendations of Hire qualified applicants following established policy to Store Manager.
   2. Orient and train all grocery employees to perform the duties and responsibilities of the department professionally. Train, coach and counsel them to improve performance.
   3. Ensure on-the-job training.
   4. Provide frequent feedback to employees on their performance at least twice a year.
   5. Conduct performance evaluations.
   6. Recommend pay increases within department budget.
   7. Take disciplinary action as needed following established policy.
   8. Schedule working hours, vacations, and holidays for department staff.
   9. Cross-train employees from other departments as required.
4. DEPARTMENT MAINTENANCE
   1. Check and Maintain safety standards.
   2. Correct unsafe areas and practices.
   3. Ensure cleanliness of the department.
   4. Participate in Periodic Physical Inventory Counts.
5. CUSOMER SERVICE
   1. Assist customers with questions needs and requests.
   2. Resolve customer complaints as needed.
6. GENERAL MANAGEMENT
   1. Attend Management Team and all staff meetings.
   2. Perform Manager on Duty shifts as assigned.
   3. Review financial reports for department performance and take corrective action as needed.
   4. Perform other tasks assigned by Store Manager.

QUALIFICATIONS:

1. Supervisory experience: hiring, training, evaluating, directing.
2. Ability to read financial statements, (or at least firm grasp of margin and pricing).
3. Organized and consistently follows through on commitments.
4. Knowledge of current trends in natural foods industry.
5. Communications skills--clear directions, good listener.
6. Regular, predictable attendance.
7. Available to work any day including nights and weekends
8. Must have at least 3 years of management experience in a Grocery Store Operations.

Purpose: To keep displays, coolers, shelves in the grocery, bulk, cooler/freezer, HABA, house wares [and beer & wine] departments fully stocked and to provide prompt, friendly, courteous customer service.

Status: Reports to Grocery Manager/Assistant Grocery Manager
Pay Level II, Non-Exempt
Hourly Full-Time or Part-Time

Responsibilities:

1. Stocking
   1. Stock displays fully without overcrowding; face items on shelves.
   2. Rotate older stock to front, making space for new stock.
   3. Pull short-date or low-quality items and follow established procedures for recording and disposing of them.
   4. Maintain stocking lists for later shifts. Notify buyers of out-of-stocks.
   5. Check for back stock when stocking.
2. CUSTOMER SERVICE
   1. Assist customers with product questions, in prompt, friendly, courteous manner, referring them to other staff when necessary.
   2. Offer suggestions for purchases and ways to prepare products.
   3. Help customers place special orders.
3. RECEIVING
   1. Prepare storage areas for incoming deliveries.
   2. Check deliveries to verify piece count, and check for obvious damage. Notify buyer of discrepancies.
   3. Help with unloading as needed.
   4. Sign for deliveries with appropriate adjustments noted on invoice.
   5. Rotate overstock into storage.
   6. Label items accurately with price tags as needed.
   7. Set aside special orders, match product with special order form and notify Information Desk to call customers.
4. DEPARTMENT MAINTENANCE
   1. Keep shelves, coolers, bins and back stock in clean, orderly condition. Dust and clean shelves and products when stocking.
   2. Remove trash promptly, sweep and mop floor.
   3. Keep department equipment in assigned area and in working order.
   4. Use equipment safely. Monitor cooler and freezer temperatures. Advise Merchandising Manager of equipment problems.
   5. Record department shrink promptly and accurately.
   6. Participate in periodic physical inventory counts.
5. OTHER RESPONSIBILITIES
   1. Perform other tasks assigned by Grocery Manager, Assistant Grocery Mgr.MOD and Store Mgr.
   2. Attend department and all staff meetings.
   3. Answer and route phone calls, take and route messages as needed.

QUALIFICATIONS:

• Experience serving the public.
• Familiarity with natural foods.
• Ability to project friendly, outgoing personality.
• Ability to lift 50 lbs. regularly.
• Ability to handle multiple demands.
• Organized, detail-oriented.
• Regular, predictable attendance.