Employment

Purpose: To promote member and customer involvement with the mission of Ever’man. To promote education about product offering and ideally increase sales through effective and professional product demonstrations, coordinating the demos with the departments involved (receiving, customer service, store operational departments, merchandising and marketing). To act as the liaison between Ever’man Natural Foods Co-op, NCGA, and vendors for all product demos.

Status: Reports to Marketing & Membership Services Director
Pay Level II, Hourly, Part-time

Responsibilities:

I. Supervisory:
A. Utilize Ever'man camera to document store activities.
Monitor vendors and working members who conduct or assist in conducting demos.

II. Essential Duties and Responsibilities:
1. Promotes the goals of the Marketing Department.
2. Must be enthusiastic, smile and enjoy working with vendors and customers.
3. Must have the ability to function independently, when required.
4. Coordinates with the National Coop Organization to facilitate national demos.
5. Works with Ever’man Natural Food vendors and brokers to plan, coordinate and execute demos.
6. Functions as the in-store coordinator with merchandising, receiving, front end, operations and marketing departments to ensure demos are organized and publicized.
7. Coordinates with Marketing & Membership Services Department as necessary.
8. Ensures that the demo program is professionally operated.
9. Monitors vendors regarding demos & facilitates product selection, receiving/billing issues, set-up and break-down.
10. Coordinates with operations to ensure adequate shelf stock for sales.
11. Monitors customer response and evaluates effectiveness of demos.
12. Conducts active demos.
13. Cooks and prepares food as required.
14. Sets up passive demos and administers program.
15. Trains store personnel to conduct demos as directed by the Marketing Manager.
16. Coordinates billing and product supplies with vendors, brokers, CAP coordinator and in-store buyers.
17. Assists the Marketing Manager with planning and implementation of in-store demo program.
18. Coordinates with department managers as needed.
19. Provides outstanding customer service in all areas of the store with a constant focus on customer satisfaction.
20. Distributes sample schedule to all departments.
21. Assists in maintaining cleanliness of storage areas, equipment and store aisles, assisting with spill/breakage clean-up as needed. Alerts appropriate staff of maintenance needs.
22. Must be able to choose from a wide variety of possibilities to craft an intelligent demo program using in-store resources, the outcome of which will affect customer satisfaction.

III. Promotions Support:
A. Assist in setting up aesthetically pleasing displays in the store for promotion items.

IV. Community and Membership Events:
A. Assist in helping to organize, plan, and implement the community and membership events as requested by the Membership Services & Marketing Director.

V. All Staff Duties:
A. Answer and route phone calls; take messages when needed.
B. Perform other tasks assigned by the Membership Services & Marketing Manager and/or General Manager.
C. Help customers on the floor to find products and get help with bulk bins or other products/foods.
D. Attend meetings as scheduled.

VII. Qualifications:
A. Communications:
  1. Verbal communication skills: good listener, gives clear instructions, ability to work in a public forum.
  2. Excellent written communications skills.
B. Miscellaneous:
  1. Excellent sense of organization and follow through on commitments.
  2. Ability to develop and maintain favorable relations with staff, members, and accounts.
  3. Ability to handle multiple demands.
  4. Ability to handle stressful situations in a calm, effective manner.
  5. Basic understanding of cooperative movement and policies.
  6. Natural food knowledge and experience.
  7. Concrete ideas for enhancing member and consumer programs at the co-op.
  8. Familiarity with the co-op principles and goals of the co-op.
  9. Demonstrated writing and editing skills. Adept at spelling, grammar, and rules of composition.
  10. Adherence to work schedule.
  11. Demonstrate accuracy in all endeavors.
  12. Ability to work well independently and with others.
C. Computer:
  1. PC Windows environment: Word-processing, spreadsheet applications.
  3. General knowledge of social networking.
D. Education and training:
  1. High School Diploma or GED
  2. Food Safety or Food Manager Certificate
  3. Cooking classes or chef school, cooking and serving in a restaurant or deli
  4. Ability to use Word and Excel 2007

Purpose: To prepare attractive, healthy dishes for natural foods deli, to help meet department goals for sales, margin, labor and customer service.

Status: Reports to Deli Manager, Pay Level I

I. FOOD PREPARATION
A. Prepare deli offerings following specifications of Deli Manager.
B. Research and develop new recipes to recommend to Deli Manager.
C. Inform other cooks and deli staff about ingredients used.

II. DEPARTMENT MAINTENANCE
A. Pull old or low-quality items, record and properly dispose of them, following established procedures. Record department shrink promptly and accurately.
B. Maintain kitchen in sanitary and orderly condition, following guidelines set by Deli Manager.
C. Clean up spills, take out trash as needed.
D. Follow safety, storage and labeling procedures.
E. Advise Deli Manager of equipment repair and replacement needs.
F. Participate in periodic inventory counts as assigned.
G. Do dishes as needed.
H. Monitor cooler and steamer temperatures.
I. Clean and shut down deli per established procedures.

III. OTHER RESPONSIBILITIES
A. Attend department and storewide meetings.
B. Maintain specials board.
C. Alert Deli Manager to low stock and out of stock ingredients.
D. Perform other tasks assigned by Deli Manager.
E. Baker of organic and natural foods products.

QUALIFICATIONS

• Experience cooking for deli, restaurant, or catering.
• Organized, attention to detail.
• Ability to lift 50 lbs.
• Manual dexterity with hazardous equipment.
• Ability to work as scheduled.

Purpose: To check out customer purchases and otherwise assist customers, to meet objectives for accuracy and provide prompt, friendly, courteous customer service.

Status: Reports to Front End Manager | Pay Level II | Part-Time, Nonexempt (Hourly)

Responsibilities:

I. CUSTOMER SERVICE
A. Greet customers with a smile, being sure to make eye contact.
B. Check out customer purchases quickly and accurately, using correct PLU's and departments.
C. Call for back-up as needed so that customers wait as little as possible to be checked out.
D. Bag customer purchases as needed and ask customers if they need assistance. For those needing assistance, carry out groceries or call for staff or member-worker help if available.
E. Become familiar with co-op policies in order to answer customer questions. Refer unresolved questions or problems to Info Desk or Manager on Duty or other appropriate staff.
F. Explain membership program. Receive membership applications and equity payments when Information Desk is not staffed.
G. Issue credits to customers for returned items and ensure that returns are properly disposed of. Record shrinks promptly and accurately.
H. Put stuffers in bags, inform customers of specials, membership meetings or other upcoming events.
I. Answer and route phone calls, take and route messages as needed.

II. OTHER RESPONSIBILITIES
A. Open and close out registers following established procedures. Balance cash drawer at end of shift.
B. Price and stock items (assigned by Manager on Duty) when there are no customers to be checked out.
C. Maintain checking area in clean, orderly condition.
D. Alert Manager on Duty to potential shoplifters, disorderly customers or other emergencies.
E. Attend cashier meetings and all-staff meetings.
F. Perform other tasks assigned by Front End Manager.

QUALIFICATIONS

• Experience serving the public.
• Familiarity with natural foods.
• Accuracy, attention to detail.
• Ability to handle multiple demands and stay calm.
• Ability to project an outgoing, friendly personality.
• Regular, predictable attendance.

Purpose: To keep displays, coolers, shelves in the grocery, bulk, cooler/freezer, HABA, housewares (and beer & wine) departments fully stocked and to provide prompt, friendly, courteous customer service.

Status: Reports to Grocery Manager/Assistant Grocery Manager
Pay Level II, Non-Exempt, Hourly
Full-Time or Part-Time

Responsibilities:

I. STOCKING
A. Stock displays fully without overcrowding; face items on shelves.
B. Rotate older stock to front, making space for new stock.
C. Pull short-date or low-quality items and follow established procedures for recording and disposing of them.
D. Maintain stocking lists for later shifts. Notify buyers of out-of-stocks.
E. Take inventories of department stock for buyers as requested.
F. Check for backstock when stocking.

II. CUSTOMER SERVICE
A. Assist customers with product questions, in prompt, friendly, courteous manner, referring them to other staff when necessary.
B. Offer suggestions for purchases and ways to prepare products.
C. Help customers place special orders.

III. RECEIVING
A. Prepare storage areas for incoming deliveries.
B. Check deliveries to verify piece count, and check for obvious damage. Notify buyer of discrepancies.
C. Help with unloading as needed.
D. Sign for deliveries with appropriate adjustments noted on invoice.
E. Rotate overstock into storage.
F. Label items accurately with price tags as needed.
G. Set aside special orders, match product with special order form and notify Information Desk to call customers.

IV. DEPARTMENT MAINTENANCE
A. Keep shelves, coolers, bins and backstock in clean, orderly condition. Dust and clean shelves and products when stocking.
B. Remove trash promptly, sweep and mop floor.
C. Keep department equipment in assigned area and in working order.
D. Use equipment safely. Monitor cooler and freezer temperatures. Advise Merchandising Manager of equipment problems.
E. Record department shrink promptly and accurately.
F. Participate in periodic physical inventory counts.

V. OTHER RESPONSIBILITIES
A. Perform other tasks assigned by Grocery Manager , Assistant Grocery Manager MOD and Store Manager.
B. Attend department and all staff meetings.
C. Answer and route phone calls, take and route messages as needed.

QUALIFICATIONS

• Experience serving the public.
• Familiarity with natural foods.
• Ability to project friendly, outgoing personality.
• Ability to lift 50 lbs. regularly.
• Ability to handle multiple demands.
• Organized, detail-oriented.
• Regular, predictable attendance.

Purpose: To keep displays and shelves in the vitamins department fully stocked and to provide prompt, friendly, courteous customer service.

Status: Reports to Vitamins Department Manager. Pay Level II

Responsibilities:

I. CUSTOMER SERVICE
A. Take initiative to help customers with product questions.
B. Refer customers to third party information sources as needed.
C. Provide assistance with special orders and other prompt, friendly, courteous customer service.
D. When processing deliveries, set aside special orders, match products with special order forms and notify customers.

II. STOCKING
A. Stock displays fully without overcrowding; face items on shelves.
B. Rotate older stock to front, making space for new stock.
C. Pull short-date or low-quality items and follow established procedures for recording and disposing of them.
D. Process incoming orders, following established procedures.
E. Label items accurately with price tags or signs. Report price discrepancies to buyers.
F. Check for backstock when stocking.

III. DEPARTMENT MAINTENANCE
A. Keep shelves, coolers, bins and backstock in clean, orderly condition. Dust and clean shelves and products when stocking.
B. Remove trash promptly, sweep and mop floor.
C. Keep department equipment in assigned area and in working order.
D. Use equipment safely. Advise Merchandising Manager of equipment problems.
E. Record department shrink promptly and accurately.
F. Participate in periodic physical inventory counts.

IV. PURCHASING Place orders assigned by Vitamins Department Manager:
A. Place orders to ensure adequate supply without overstocking.
B. Coordinate returns and credit from suppliers where applicable.
C. Ensure accurate, up-to-date sales prices are given to Scanning Coordinator.

V. OTHER RESPONSIBILITIES
A. Attend department and all staff meetings.
B. Answer and route phone calls, take and route messages as needed.
C. Perform other tasks assigned by Vitamins Manager.

QUALIFICATIONS

• Experience serving the public.
• Ability to project friendly, outgoing personality.
• Ability to handle multiple demands.
• Organized, detail-oriented.
• Familiarity with natural products and/or interest in learning.
• Ability to lift 50 lbs.
• Regular, predictable attendance.
• Willingness to do some self-education on own time.